Frequently Asked Questions
At Maktabah Al-Hidāyah, we value your trust and want to make your shopping experience simple and worry-free. Below are answers to some of the most common questions our customers ask about returns, payments, and delivery. If you don’t find the information you’re looking for, please feel free to contact us and we’ll be happy to assist you.
What is your return and refund policy?
We offer a 30-day return and refund policy. If you are not satisfied with your purchase, you may return the item within 30 days of delivery, provided it is in its original condition. Once we receive the returned item, we will process your refund promptly.
What payment methods do you accept?
Currently, we accept payments through Zelle. Details for completing your payment will be shared during the checkout process.
How long does delivery take?
Delivery typically takes up to 7 business days, depending on your location. We do our best to ensure timely delivery and will provide tracking details once your order is shipped.